Terms of Use

The conditions detailed below regulate the use of the website www.oshka.co.il (hereinafter: "terms of use" and "the website") and all the services and/or products offered on the website. These terms will apply to any use of the website, including purchases of jewelry and/or other products and services, to the extent that they are offered on the website. The terms of use refer equally to both sexes, and the use of the masculine language is for convenience only. The site operator may change the terms of use from time to time, and each use of the site expresses consent to the updated terms of use as published on the site.

• the site

1. The site is used to make purchases of jewelry from the site operator. All images on the website are for illustration purposes only. Since jewelry may look different due to the method or conditions of photography, the buyer waives any claim in this regard, except for the right to return the jewelry as detailed in the cancellations and refunds chapter in the terms of use below. The price shown next to the jewelry is the total price, plus shipping fees detailed on the order page.
2. The prices of the jewelry displayed on the website are valid only at the time of the transaction. The site operator reserves the right to update the prices and/or jewelry on the site at any time, and these changes will apply from the date of their publication on the site, without affecting the validity of orders that have already been placed and paid for. The website operator may offer jewelry at sale prices from time to time; The sale prices will apply during the sale period only.
3. The supply of the jewelry depends on the inventory available at the website operator at the time of placing the order. If the jewelry is not in stock, the site operator will make an effort to order and deliver the jewelry. The website operator reserves the right to notify the buyer of the cancellation of the order due to inventory or delivery problems.

• make an order

4. Making purchases through the website is conditional on providing details such as name, address, valid e-mail address and valid credit card information. In the case of placing orders that involve registration to the website, a user will be asked to choose a user name and password (hereinafter: the "registration procedure"). It will be clarified that the surfer must provide correct, true and complete details. Providing fictitious and/or incorrect details may prevent the possibility of making purchases on the site. The website operator may determine, from time to time, additional or other identification methods.
5. The buyer must use the credit card details that he owns only, or the details of a card whose owner has given his express consent to the buyer to use it. The website operator does not save the buyer's credit card details. Using a credit card is expected to use up part of the buyer's credit limit. The invoice will be sent to the buyer together with the jewelry, or by electronic means to the details provided by the buyer.
6. The jewelry is delivered through a courier company. The buyer must be available for coordination and be present at the address provided at the time to be coordinated, in order to verify his identity and deliver the jewelry to him. Self-collection is given with approval and coordination with the website operator only, at its discretion.
7. The website operator may cancel or block use of the website, including cancellation of an order, in any of the following cases (without limitation): the surfer has violated his terms of use; When registering for the service, the user provided incorrect information; The surfer has committed an act or omission that harms or may harm the website operator or third parties; If the payment method entered by the surfer, as required, was blocked and/or restricted for use, etc.; if the surfer has a financial debt to the website operator and this debt has not been settled even though the deadline for performing it has passed; if there are malfunctions in collecting the cost of the jewelry, communication malfunctions, supply malfunctions etc. Upper and so on.
8. The website operator may limit the quantity or type of products in each order.

• Exchanges, cancellations and refunds

9. You can exchange a product or receive a credit for purchases on the website for it, which was purchased on the website within 14 days, provided that it has not been used and is in its original condition and packaging, as purchased. A credit for a purchase on the website will be limited in time up to 12 months from the date of receipt of the credit.
10. Cancellation of transactions by the buyer may be carried out in accordance with the Consumer Protection Law, the regulations and the orders pursuant to it. In a distance sales transaction: within 14 days from the date of receipt of the product or from the date of receipt of transaction details, whichever is later. A consumer who is a person with a disability, aged 65 or older or a new immigrant is entitled to cancel a distance sales transaction within 4 months, in accordance with the conditions. The website operator is entitled to charge a cancellation fee of 5% of the transaction or NIS 100, whichever is lower. A credit will be made to the means of payment with which the transaction was made within 14 business days and in accordance with the procedures of the customer's credit company. For the buyer's attention, for the cancellation of jewelry transactions that are not remote sales transactions (consumer transaction) a shorter cancellation date is set, as well as it is not possible in connection with jewelry whose value does not exceed what is stated in the law. The site operator may, at its discretion, accept a request to cancel transactions from customers beyond what is stated in the law, but this does not obligate the site operator. In any case of a change in the terms of the law regarding the cancellation of a transaction, the updated terms of the law will prevail over the provisions of the terms of use.
11. A cancellation notice will be sent by email and a credit will be made in accordance with the law.
12. The product can be returned through the Tagovina service of the Israel Post as detailed in the returns policy . In the case of an exchange, the shipment from the website will be sent to a collection point close to the sender at our expense or with a paid courier.

• Jewelry warranty

13. The website operator provides a warranty for the jewelry for a period of six months from the date of purchase. In the event of a defect in the jewelry which is determined, at the discretion of the website operator, to have been caused by reasonable use, the jewelry will be repaired or a credit will be given to the site that can be redeemed within six months of its issue, all at the discretion of the website operator.
14. It will be clarified that the warranty for jewelry does not include a defect caused by unreasonable use (such as a blow, use of tools, contact with chemical substances, temperature damage, water damage, etc.). The warranty does not include shipping fees, taxes and other payments.
15. A condition for the activation of the warranty is the delivery of the defective jewelry in its original packaging (along with documents and certificates, if provided).

• Shipments

16. The shipping conditions detailed below were obtained from the courier company with whom the website operator works and are the responsibility of the courier company and are subject to changes as they may be from time to time due to the conduct of the courier company.
17. Shipping fees and additional payments such as damage and loss warranty fees are detailed on the item order page and our shipping policy.
18. As a rule, delivery will be made up to 3 business days after coordination with the customer. *In exceptional areas (such as the Golan Heights, the northern border, the settlements of the urban sector, the Jordan Valley, beyond the Green Line, the Gaza Strip, Eilat, the Dead Sea and the Arava settlements and a number of other settlements - up to 5 business days after coordination with the customer. For settlements considered to have a security risk it is possible and distribution will not be possible. During holidays or online sales days, there may be delays in distribution times. A customer can authorize leaving the shipment outside his home, but the website operator and/or the delivery company will not be responsible for the loss of the shipment. Orders that are not delivered after 2 attempts to coordinate with the customer will be returned to the website operator and the order will be cancelled.
19. Delivery to a distribution point will be made up to 5 business days after placing the order. Collecting and returning the shipment to the website operator is in accordance with the E-POST conditions. After the package arrives at the locker or at the distribution point, a message will be sent with the information required to collect the package. Distribution point - collection within 7 business days, automatic locker - collection within 72 hours. If the package is not collected at the specified time, it will be returned to the site operator. It is possible that the distribution point will change due to a load of packages at the selected point.
20. An order received by 10:00 am will be shipped the same day. The day of the order is not considered the day of distribution.

• Intellectual property rights

21. All copyrights and intellectual property embodied in the website and every part of it belong to the website operator and/or a third party who has permitted the use of the intellectual property for the purpose of the website only. The name of the site, the name of the site operator, and the trademarks (those registered and those not registered) are the sole property of the site operator.
22. The website operator will not be responsible for the design of the jewelry, when it acts as a marketer.
23. The site is intended for personal, private or family use only and any use for business or commercial purposes is strictly prohibited. Do not copy, distribute, introduce changes, transmit, publicly display, reproduce, publish, issue a license, create derivative works from the website or part of it, without obtaining the express written consent of the website operator in advance.

• Limitation of use

24. The use of the site is permitted provided that the surfer (a) provided true and accurate information; (b) the surfer is 18 years of age or older or has received permission from a parent and/or guardian to use the website and (d) the use of the website by the surfer does not violate any law, regulation or any other obligation.

• Site responsibility

25. The site can be used as is (AS IS). The site operator does not guarantee that the site services will not be interrupted, will be provided in order or without interruptions, and will be immune from unauthorized access or from damages, breakdowns, malfunctions or failures - all in hardware, software, lines and communication systems, at the site operator or at one of its suppliers. In no case will the site operator be held liable for any damage of any kind, arising from or related in any way to the use of the site.
26. The site operator will not bear any responsibility for damage that may be caused to the surfer, including delays in the delivery of products, as a result of events beyond the control of the site operator.

• Advertisements and connectivity

27. The website may contain links to external websites that are not operated by the website operator, and she will not be responsible for the content, services or products that appear there.
28. The responsibility for the content of the advertisements if and when they are published from time to time by third parties on the site rests solely with the advertisers. The operator or anyone on its behalf has no responsibility regarding the content of the publications on the site or their reliability.

• Privacy Policy

29. The user hereby gives his consent that the website operators may carry out computerized supervision of his use of the services (including through "cookies" and similar means) and use any such information, for the purpose of control and/or supervision and/or development and/or maintaining the quality, level and integrity of the services and/or for the purpose of complying with the provisions of any law.
30. The site operator may, in the event of a violation of any of the terms of use or legal provisions by the surfer, hand over the surfer's details in her possession to a third party who will require it, including an investigative body that will request the information.
31. The website operator will receive and/or be exposed to information about the surfer if it is provided to her by the surfer during registration or use of the website; If the surfer registers through a social network such as Facebook; Surfer data such as IP, search history which resulted in browsing the site, etc.
32. The site operator will not provide information about the surfer to third parties except for the purpose of providing the service to the surfer, such as the courier company. The website operator may use information about you in connection with the provision of services and/or targeted advertising for the surfer.
33. It is hereby clarified that no computerized system is completely immune to computer hacking. The website operator uses reasonable commercial measures to protect the information, but will not be held responsible for attacks or computer hacks against it.

• Mailing and advertising

34. The surfer hereby gives his consent to receive advertising for the details he provided to the website operator when registering for mailing or making a purchase.
35. The surfer may notify the website operator at any time of his refusal to receive advertising, in the manner stipulated in the advertisement or to the email address that appears at the end of the terms of use, according to the surfer's choice.

• general

36. These terms of use are governed by the laws of the State of Israel only. It is agreed that in any dispute arising from the use of the website and/or the application, the exclusive jurisdiction of the courts in the Tel-Aviv district will apply, and there will be the unique place of jurisdiction.
37. If and to the extent that a competent court (including a court or other judicial tribunal) determines that a provision of these regulations is illegal and/or invalid, then this will not invalidate the other provisions of these regulations and/or its parts A provision that was canceled and/or reduced by the legal court.
38. Any request, proposal, request, complaint or demand to the website operator should be directed to info@oshkaonline.com .